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FAQS

Frequently asked questions​:

FAQs about Getting Started with Ben Accounting

What services does Ben Accounting offer?

  • Ben Accounting provides a comprehensive range of accounting services tailored to meet your business needs. Our services include bookkeeping, tax preparation, financial reporting, payroll management, and more. Additionally, we offer add-on services to enhance your experience and support your specific requirements, including fractional CFO services


How do I get started with Ben Accounting?

  • Found the perfect plan? Sign up online using the easy "Buy Now"  from our Pricing page

  • Need some guidance?  We are here to help! Contact us at 020 3576 2592, chat with us online, or schedule a Free Discovery Call with Ben Accounting at your convenience to discuss your specific requirements.

 What happens after joining Ben Accounting.

  • We will contact you and  we'll guide you through a smooth onboarding process:

  • Engagement letter & proposal: We'll provide you with a clear engagement letter and proposal outlining the terms and conditions of our service, customized to your agreed-upon plan.

  • Identification verification: To comply with Money Laundering Regulations 2017, you'll need to provide two forms of valid government-issued identification.

  • Client questionnaire: We'll send you a questionnaire to gather more detailed information about your business and financial needs. We're happy to schedule a call to assist you in completing the questionnaire, or we can walk you through it together if that's more convenient.

  • Software setup (if applicable): If you need help setting up any accounting software, we'll be happy to guide you through the process at a mutually agreed-upon date.

 What documents do I need to provide during onboarding?

  • During onboarding, you'll need to provide the following:

  • Two forms of valid government-issued identification.

  • Completed client questionnaire (we can assist you if needed).

 Do you offer help setting up accounting software?

  • Yes, we'll be happy to guide you through the process of setting up any accounting software at your convenience.

How do I switch accountants to Ben Accounting?

  •  Switching accountants to Ben Accounting is straightforward. Simply contact us to schedule a consultation, and we'll guide you through the process step by step. We'll handle the transition smoothly, ensuring minimal disruption to your business operations. Rest assured, we're committed to supporting you at every stage of the process.

How can I authorize Ben Accounting to act on my behalf with HMRC?

You have three ways to authorize Ben Accounting to act on your behalf with HMRC:

  • Send a paper form (64-8) to HMRC's Central Agent Authorization team.

  • Do it online from your HMRC government login.

  • Have Ben Accounting send a request online to HMRC

Which option is best for me?

If you are comfortable using online services, we recommend the digital option. It is the quickest and easiest way to authorize Ben Accounting to act on your behalf.

 I have more questions.

If you have any other questions about authorizing Ben Accounting to act on your behalf with HMRC, please contact us. We are happy to help.

What happens if I join in the middle of my financial period?​

  • If you decide to partner with Ben Accounting in the middle of your financial year, we offer two payment options to accommodate your specific situation:​

  • Advance Payment for Catch-Up Fees: You'll be required to make an advance payment for backdated monthly services, covering the period from the beginning of your financial year up to the date you officially join Ben Accounting. For instance, if your accounting period spans from April 2022 to April 2023, and you decide to join in October, you would make an upfront payment equivalent to 6 months of fees to catch up for the services rendered before your enrolment.​

  • Monthly direct debit with catch-up fees included: Alternatively, you can opt for a monthly direct debit payment plan to include catch up fees. The cost is calculated by dividing the total annual service fee by the number of months remaining in your financial year. For example, if a service costs £50 per month, and you join in October with 6 months remaining in your financial year, you would pay £100 per month for the remaining 6 months.

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